Certificate in Communication Skills

This course focuses on practical communication techniques for real-world situations. Learn how to communicate effectively under stress, use and interpret body language, and apply the right tone of voice. Explore assertive communication, emotional literacy, and managing anger. The course also covers storytelling, managing upward communication, and professional email etiquette to enhance both personal and workplace interactions.

Modules covered in this course:

·         Communicating under Stress

·         Using Body Language

·         Interpreting Body Language

·         Tone of Voice

·         The Art of Storytelling

·         Assertive Communication

·         Managing Anger

·         Emotional Literacy

·         Managing Up

Email Etiquette