{"product_id":"certificate-in-customer-service-mastery","title":"Certificate in Customer Service Mastery","description":"\u003cp\u003eThis course equips learners with advanced skills for leading and optimizing customer service in a modern, data-driven environment. Topics include understanding customer personas, anticipating needs, and delivering service across social media, chatbots, and self-service platforms. Learn how to coach teams, manage remote support, and track performance using KPIs, OKRs, and NPS. The course also explores leadership, feedback strategies, and the role of the helpdesk reinforcing that customer service is a strategic asset, not a cost center.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eModules covered in this course:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eUnderstanding Customer Types (Personas)\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eAnticipating Customers' Needs\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eCustomer Service Coaching\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eManaging Remote Customer Service Teams\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eCustomer Service through Social Media\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eHigh-Touch Customer Service\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eSelf-Service Customer Management\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eEmpowering Customer Service\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eTracking and Improving the Customer Experience\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eCustomer Service is not a Cost Center\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eLeading a Customer Service Team for the First Time\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eKPIs for Customer Service Teams\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eUsing Data in Customer Service\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eThe Role of The Helpdesk\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eCustomer Service and NPS\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eGaining Meaningful Feedback\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eCustomer Service and Chatbots\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e·         \u003c\/span\u003eCustomer Service OKRs\u003c\/p\u003e","brand":"Stratford Academy","offers":[{"title":"Default Title","offer_id":68804244209907,"sku":null,"price":75000.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0858\/3525\/1955\/files\/hightouchcustomerservice.png?v=1794180984","url":"https:\/\/shopcorvexa.shop\/products\/certificate-in-customer-service-mastery","provider":"Bellamy Market","version":"1.0","type":"link"}